Your Privacy Matters
We take your data security and privacy seriously. This policy explains how we collect, use, and protect your information.
Last Updated: 24 September 2025
Introduction
PrimeBiz AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle your data when you use our services.
Information We Collect
Personal Information
- Name and contact details
- Email address and phone number
- Business information
- Payment details (securely processed)
Usage Information
- Website usage patterns
- Service interaction data
- Device information
- IP address and location data
How We Use Your Information
Service Delivery
We use your information to provide our AI automation services, deliver customer support, and customize solutions according to your business requirements.
Communication
To share important updates, service notifications, and promotional content with you. You can unsubscribe at any time.
Improvement
To improve our services, develop new features, and enhance the overall user experience.
Data Protection & Security
Security Measures
Technical Security
- • SSL/TLS encryption for all data transmission
- • Secure servers with regular backups
- • Multi-factor authentication for admin access
- • Regular security audits and penetration testing
- • Firewall protection and intrusion detection
Data Access Controls
- • Role-based access controls
- • Regular access reviews and updates
- • Employee training on data protection
- • Secure development practices
- • Incident response procedures
Data Retention Policy
Retention Periods
- • Personal data: As long as account is active
- • Usage data: Maximum 2 years
- • Payment data: As per legal requirements (7 years)
- • Marketing data: Until unsubscribe
- • Support tickets: 3 years for reference
Data Deletion
- • Right to deletion available
- • Automated deletion after retention period
- • Secure data destruction methods
- • Backup data also deleted
- • Confirmation provided after deletion
Your Rights
Data Access & Control Rights
Access Rights
- • Request access to your personal data
- • Know what data we have about you
- • Understand how we use your data
- • Get copies of your data
- • Know who we share data with
Control Rights
- • Update or correct your information
- • Delete your account and data
- • Export your data in portable format
- • Restrict certain data processing
- • Object to automated decision making
Communication & Consent Rights
Communication Control
- • Opt-out of marketing emails
- • Control notification preferences
- • Choose communication channels
- • Set frequency of communications
- • Unsubscribe from specific topics
Legal Rights
- • Request data processing information
- • File complaints with authorities
- • Seek legal remedies if needed
- • Withdraw consent at any time
- • Request data portability
Cookies & Tracking
Cookie Usage
Essential Cookies
- • Session management
- • User authentication
- • Security features
- • Basic functionality
Analytics Cookies
- • Website usage statistics
- • Performance monitoring
- • User behavior analysis
- • Service improvement
Cookie Management
You can control cookies through your browser settings. However, disabling some cookies may affect website functionality.
• Browser Settings: Most browsers allow cookie control
• Opt-out Tools: Available for analytics cookies
• Cookie Notice: We show cookie consent banner
• Regular Review: We review cookie usage regularly
Contact Us
If you have any questions about this privacy policy or want to access/delete your data, you can contact us:
Contact Details
Email: primebiz.excel@gmail.com
Phone: +91 74154 36946
Address: 239 Panagar, Jabalpur, Madhya Pradesh 483220, India
Response Time
• General Inquiries: Within 24 hours
• Data Requests: Within 7 days
• Privacy Concerns: Within 48 hours
• Business Hours: Monday-Friday, 9 AM-6 PM IST