Terms & Conditions
These terms and conditions define how you can use our services. Please read carefully before using our platform.
Last Updated: 24 September 2025
Agreement to Terms
By accessing and using PrimeBiz AI services, you agree to follow these terms and conditions. If you do not agree, please do not use our services.
Our Services
AI Automation Services
We provide comprehensive AI-powered automation solutions for Indian businesses including:
Core Services
- • Social Media Management
- • Google My Business Auditing
- • Excel Automation Solutions
- • Customer Service Automation
Advanced Features
- • Custom AI Development
- • Data Processing Automation
- • Business Process Optimization
- • Digital Marketing Automation
Service Availability & Support
Availability
- • 24/7 service availability
- • Scheduled maintenance windows
- • Advance notice for downtime
- • Emergency support available
Support Channels
- • Email support
- • Phone support
- • WhatsApp assistance
- • Knowledge base access
User Responsibilities
Account Security & Management
Security Requirements
- • Maintain strong, unique passwords
- • Enable two-factor authentication
- • Keep account details confidential
- • Report suspicious activity immediately
- • Update contact information regularly
Account Management
- • Provide accurate information
- • Keep payment methods updated
- • Monitor account usage
- • Follow security best practices
- • Notify us of account changes
Service Usage Guidelines
Legal Compliance
- • Use services for legal purposes only
- • Comply with Indian laws and regulations
- • Respect intellectual property rights
- • Follow industry best practices
- • Maintain business licenses
Content Standards
- • Avoid spam or harmful content
- • Respect others' privacy and rights
- • Use appropriate language and tone
- • Follow platform-specific guidelines
- • Ensure content accuracy
Prohibited Activities
The following activities are strictly prohibited:
- • Illegal activities or content
- • Copyright infringement
- • Spam and phishing attempts
- • System hacking or unauthorized access
- • Malicious software distribution
- • Harassment or threatening behavior
- • False information spreading
- • Service disruption attempts
Payment Terms
Pricing & Billing
Payment Details
- • All prices in Indian Rupees (INR)
- • GST applicable as per Indian law
- • Payment due as per selected plan
- • Multiple payment methods accepted
- • Secure payment processing
Billing Cycle
- • Monthly and annual plans available
- • Auto-renewal unless cancelled
- • Advance billing notifications
- • Prorated refunds for upgrades
- • Invoice generation for all payments
Refund & Cancellation Policy
Refund Eligibility
- • 7-day money-back guarantee for new users
- • Refund requests within 7 days of purchase
- • Service not meeting expectations
- • Technical issues not resolved
- • Duplicate payments
Refund Process
- • Processing time: 5-10 business days
- • Refund to original payment method
- • Bank transfer for large amounts
- • Refund confirmation via email
- • No refund for usage-based services
Intellectual Property
Our Rights
PrimeBiz AI platform, software, and all content is our intellectual property. You get a license to use it, not ownership.
Your Content
Your uploaded content is your property. We only use it to provide services and do not share it without your permission.
Limitation of Liability
Service Limitations
Our services are provided on an "as is" basis. We do not guarantee that:
Availability
- • Services will be uninterrupted
- • All errors will be fixed immediately
- • Third-party integrations will be perfect
- • Data will never be lost
Results
- • Specific business results are guaranteed
- • ROI will meet expectations
- • All features will work perfectly
- • Performance will always be optimal
Liability Limits
Maximum Liability
Our maximum liability is limited to the amount paid by you for our services in the 12 months preceding the claim.
Excluded Damages
We are not liable for indirect, incidental, special, or consequential damages, including but not limited to:
- • Lost profits or revenue
- • Business interruption
- • Data loss beyond our control
- • Third-party service failures
Termination
By You
You can cancel your account at any time. Data export option is available before termination.
By Us
We can terminate if terms are violated or there are payment issues. We will provide advance notice whenever possible.
Governing Law
These terms are governed under Indian law. Any disputes will be resolved in Indian courts.
Jurisdiction: Indian Courts
Governing Law: Indian Contract Act, Information Technology Act
Dispute Resolution: Arbitration preferred
Contact Us
If you have any questions or concerns about these terms, you can contact us:
Contact Details
Email: primebiz.excel@gmail.com
Phone: +91 74154 36946
Address: 239 Panagar, Jabalpur, Madhya Pradesh 483220, India
Business Hours: Monday - Friday, 9 AM - 6 PM IST
Response Time
• General Inquiries: Within 24 hours
• Legal Questions: Within 48 hours
• Dispute Resolution: Within 72 hours
• Emergency Support: Available 24/7